<div class="page strip news blue rounded page-5572" id="pid_5572"> <article> <header> <div class="container"> <h1>The Story</h1> <div class="summary"> <p><em>If attention to detail, technical expertise and on-time delivery are your values, then please get in touch! We will be glad to assist with your next Unified Communications project. </em></p> </div> </header> <section> <div class="container"> <div class="card"> <h2> Wolseley Business Rationale </h2> <p>Wolseley had key objectives to change how it delivered services to its' customers. The existing legacy infrastructure was hampering business and Wolseley knew it was “behind the curve" with technology. The impact was missed revenue and a potential drop off in market share over a prolonged period.</p><p>A single missed telephone call from a customer to a branch is believed to create a loss of revenue of circa £300 in sales. Wolseley believed that investment in Cisco technology would deliver the following business benefits:</p><p>1. Increase in revenue through removing “lost" business opportunities from missed customer interactions</p> <p>2. An improved “Customer Interaction" – both on premises and via telephone</p> <p>3. “Centralised" telephony system delivering improved call handling</p> <ol><ol><li>“Zero Call Cost" inter-branch telephony</li><li>“Hunt Groups" that span locations</li><li>Shared “corporate" telephone contact database</li><li>Voicemail – User and “Department"</li></ol></ol> <p><br></p> </div> <div class="card"> <h2> Business Benefits </h2> <img src="/uploads/5571a46cc7d6a.jpg"> <p>Project Connect delivered the following business benefits:</p> <ol><li>Consistent and ubiquitous telephony solution across sites</li><li>Uniform features and management interface</li><li>Flexible deployment, easily scalable</li><li>Able to migrate to a companywide communications solution with cross site functionality</li><li>Wireless access within the branch</li><li>Ability to migrate to SIP Trunks</li></ol> </div> <div class="card"> <h2> The Solution </h2> <img src="/uploads/5564e2967436c.jpg"> <p>UCtel were instrumental in the delivery of the new branch infrastructure within Wolseley known as Project Connect. UCtel completed the full rollout of Project Connect to circa 660 locations. This included the delivery of 5 technical deliverables to each of the sites:</p> <ol><li><b>Site Infrastructure Changes </b>– Completed site audit, site re-cabling, equipment rack deployment, site power</li><li><b>Central Services Changes </b>– Cisco platform readiness assessment, implement site dial plan, site UCM/Unity configuration, wireless AP provisioning, Andtek directory population (VIP lists)</li><li><b>Cisco Voice Deployment </b>– Configure site specific Cisco UCM/Unity changes (extensions, voice mailboxes, hunt groups)</li><li><b>Site Equipment Deployment </b>– LAN switches, router local voice configuration (SRST), access points, SIP ringer, technology familiarisation</li><li><b>Delivery Completion </b>– Asset management (existing and new), deployment information supporting CMBD update, site sign off, documentation, transition to support readiness</li></ol> </div> <div class="card"> <h2> Contact Details </h2> <img src="/uploads/5564db7b3776e.png"> </div> </div> </section> </article> </div><!-- /page-->