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<h1><span>Event Agenda</span></h1>
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<p class="summary">We will be hosting 3 themes throughout the event; Happy Customers, Social Media Lead Generation & ROI and Reputation. View our agenda below!</p>
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<h2><strong>HAPPY CUSTOMERS</strong></h2>
<h2><strong>2pm</strong> Intro</h2>
<h2>How to love your customers so they love you back</h2>
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An A-Z of great social media customer service & hear what happened when we tweeted the top 200 global brands.
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<h2><strong>2.20pm</strong> <strong>Keynote</strong></h2>
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Maria McCann, Group Head of Customer Experience at Coast, Karen Millen, Oasis and Warehouse at Aurora Fashions
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<em>"My social media journey - From Spotify to Fashion Brands"</em>
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<h2><strong>2.40pm Keynote </strong></h2>
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<strong></strong>Andrew Donaldson, Founder of Take Back the City <a href="https://www.facebook.com/lovebelfastcity" target="_blank">www.fb.com/lovebelfastcity</a>
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<a href="https://www.facebook.com/lovebelfastcity" target="_blank"></a><em>“A story of building an audience and making connections”</em>
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<strong>BREAK </strong>
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<h2><strong>SOCIAL MEDIA LEAD GENERATION & ROI</strong></h2>
<h2><strong>3.10pm </strong></h2>
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<strong>Turning social media conversations into business - </strong>A look at how business, big and small, are turning their listening skills into revenue generation
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<h2><strong>3.40pm Keynote </strong></h2>
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<strong></strong>Joel Windels, Marketing Manager EMEA at Brandwatch <a href="http://www.brandwatch.com/">www.brandwatch.com/</a>
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"Take the lead"
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<h2><strong>REPUTATION</strong></h2>
<h2><strong>4:40pm Keynote</strong></h2>
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<strong></strong>Steve Forde, Head of Viewer Relationship Management at Channel 4
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“Listening, predicting, engaging”
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<h2><strong>5:10PM </strong></h2>
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<strong>Q&A</strong> with our expert panel “C4, Aurora, Take Back the City & Brandwatch”
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<a href="https://ilovethiscompany.eventbrite.co.uk/">RSVP Now!</a>
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