Case Studies
At The Development Factory we help you achieve your business technology goals more quickly, with less friction, and no upfront investment in recruitment, tools, and processes.
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With the comprehensive help of The Development Factory, Dr. Tony Greco transformed from a doctor trying to help a friend, into the CEO of a growing business revolutionizing the way people find treatment for addiction.
With the help of The Development Factory, Dr. Tony Greco transformed from a doctor trying to help a friend find the addiction treatment she so desperately needed into the CEO of a growing business revolutionizing the way people find treatment for addiction.
Background
Two years ago, Dr. Tony Greco drove from LA to Vegas and back again, rescuing a friend from a psychotic break and a drug relapse after 28 years of sobriety. Deeply connected in Los Angeles’ community of addiction rehab and treatment, he was astounded by his struggle to find the right resources for his friend.
With no background in technology or product development, he nevertheless was determined to build a tool that would help anyone, anywhere find the treatment they needed - and fast.
He had the vision, but lacked a strategy and an organization to execute. So he started asking his network for help.
Tony finally was introduced to another developer. But after Tony spent several months and $20,000, there was still no plan, no progress, and no product.
Solution
Tony met Suzanne, CEO of The Development Factory, at a party of a mutual friend.
At Suzanne’s insistence they began with client development, conducting customer interviews to better understand the problem and an ideal solution from a user’s perspective. With comprehensive research in hand, The Development Factory created a full product roadmap.
Working together, we developed not only a plan for his Minimum Viable Product (MVP), but for ongoing iteration and continuous improvement.
Results
Recently Tony, along with Los Angeles city leaders, presented the Get Help LA app. Aimed at giving the general public the tools to refer people who are homeless to services, it uses geo-coding to show hospitals, addiction care centers, sexual assault resources, shelters, and other resources nearby.
“The Development Factory don’t just develop products. They develop a company. They have really become like family. Entrepreneurship is a lonely road. And I’ve outsourced a cofounder and a partner. They’ve been there to catch all of that for me. Investor meetings. Interviews. You name it.”
Tony Greco
By building a product that automated and optimized formerly manual processes, we enabled IHS to transform their client engagement experience, by increasing transparency and making the work for customers and consultants far easier to track.
By building a product that automated and optimized formerly manual processes, we enabled IHS to transform their client engagement experience, by increasing transparency and making the work for customers and consultants far easier to track.
Background
IHS helps healthcare organizations achieve industry required accreditations. The accreditation and ongoing compliance process is complicated, laborious and opaque. Dr. Thomas Goddard, IHS founder and CEO wanted to be more technologically friendly, thinking an app was the answer.
Early on in the business, Dr. Goddard learned of the power of content, personally writing thousands of blog posts about every aspect of this complicated, but mission critical, aspect of healthcare. The result is that he built an SEO and education powerhouse.
But managing engagements and disseminating educational materials to clients was time and labor intensive. For years, IHS managed its client engagements using a system of complicated spreadsheets that required manual updates.
Goddard wanted to build an app to make it easier to share information with clients and prospects alike.
Solution
We knew that with the right approach, we could completely revamp the accreditation experience for IHS clients.
The result was Goldfinch, an online environment which lets clients understand the entire accreditation process from start to finish. It manages the complete client experience, include post-implementation.
Goldfinch is a destination that lets clients read more, learn about the process, see IHS templates or procedures, communicate with IHS consultants securely - routing their messages to the right person - and organizes communication to be searched, referenced, and used later.
Results
Goldfinch has transformed the IHS client experience, making the entire process more transparent for customers and far easier to manage for IHS consultants. Not only do clients report feeling more informed and more comfortable throughout the accreditation process, but IHS has managed to scale its business substantially, currently serving 500% more clients simultaneously.
The Development Factory is a team of creative IT and product people who develop all sorts of different technology resources for their clients. They listened very carefully to our description of what we do and they understood it. They take them time to learn what you do, deeply.
Dr Thomas Goddard
We developed a flexible content management system allowing Almond California Board stakeholders to better manage brand initiatives across several offices in the US and Europe.
Drawing from experience as an expert educator, thought leader, and product management consultant, Suzanne Abate’s hypothesis-driven approach identifies the right questions to ask and the best paths to discovering the answers.
She’s coached enterprise organizations including AT&T, Target, Marriot, and Blue Shield, and has helped dozens of startups launch and scale their ideas in market.
Suzanne’s built a career on expanding approaches, accessibility, and conversations in product management, and loves working with those who want to achieve great things.
With more than 17 years of experience in web usability, interface design, and web and mobile applications development, Andrew Bodis is a master digital craftsman.
He has designed and built a range of online products such as Sell Metrics, the leading Canadian competitor to SalesForce, Easy Med Mobile, an international health management and reminder platform, and My Time Blocks, the proprietary time management tool of The Development Factory.
Andrew is a “developer for the people” - a true tech guy with the rare ability to communicate complex concepts in an understandable way. But most of all he’s just a really nice guy.
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