1. Cover Page
  2. Table of Contents
  3. Introduction
  4. About The Author
  5. Goals
  6. Sales are everything
  7. Sales
  8. Service
  9. Retention
  10. Brand
  11. Quality
  12. Future
  13. Decision
  14. And finally..
  15. Learn More

“If you think you’re too small to have an impact, try going to bed with a mosquito”

Anita Roddick

“The best type of service is no service.”

Jeff Bezos

“ Trust yourself. You know more than you think you do!”

Benjamin Spock

“Tell me and I’ll forget; show me and I may remember; involve me and I’ll understand”

Chinese Proverb

“Quality is never an accident it is always the result of intelligent effort”

John Ruskin

“The future belongs to those who prepare for it today”

Malcom X

“You can’t connect the dots looking forward; you can only connect them looking backwards”

Steve Jobs