Richard Tubb - The IT Business Growth Expert

Building a successful Managed Service Provider (MSP) business can seem daunting. In our webinar, we covered the fundamentals of what makes a successful MSP tick. The best MSPs concentrate on freeing up their time, concentrating on what is important, and making more money.

Key Subjects

The webinar covered three main areas of a building a successful MSP:

• Operations - Service Delivery and running your MSP business
• Sales & Marketing - Finding and winning new clients
• Building Relationships - with your vendors, your peers and the wider business community

I hope you found the webinar useful and this resource kit helps you to build your own successful Managed Service Provider business.

Richard Tubb

Richard Tubb

Richard Tubb is one of the best-known experts within the global IT Managed Service Provider (MSP) community. His track record speaks for itself, as he launched and sold his own MSP business before creating a leading MSP media and consultancy practice.​

On a day-to-day basis, Richard helps IT business owner's to free up their time, concentrate on what is important, and build a business that can run without them.

A born and bred Brummie from Birmingham, UK, Richard is now an adopted Geordie who lives in Newcastle-Upon-Tyne with his wife and two step-children.

Richard Tubb

• 24x7x365 Monitoring and Maintenance
• An unlimited (or “all you can eat”) Helpdesk or Support function
• Vendor Management​

Further reading - What is a Managed Service Provider? My definition of an MSP​

• A list of Professional Service Automation tools for MSPs​​
• Professional Services Automation. Does my MSP need a PSA?​​
• I’ve bought Professional Services Automation software. What next?​

• How to deal with a constantly ringing telephone​
• Why your MSP should be using a VoIP solution to handle your calls​​
• Why Your Helpdesk Never Seems To Be Able To Catch Up​​
• Call Handling Service - Best Business Enabler​

• How to Choose an MSP NOC Provider​​
• Dealing with Customer Objections to Outsourced Services​​
• Do You Need To Outsource Your NOC?​​

• Does your MSP keep losing business on price?​​
• Should your business respond to “Quote and Hope” sales requests?​​
• Why Your MSP Pricing Should Reflect Value, Not Time​​
  
• How to deal with the dreaded question of “Can I pick your brains?”​​

• Why Great Quality Content is Invaluable for IT Companies​​
• eBook - Google: Winning the Zero Moment of Truth​​
• Outsourced MSP Marketing - MSP Marketing Edge​ by Paul Green
• Outsourced MSP Marketing - MSP Wingman​
• Outsourced All-In-One Website Service for MSPs - Pronto Marketing​
• Why CMA Live Is The Best Event I’ve Ever Attended​​​

• What are the top MSP Marketing mistakes IT businesses make?​​​
• Teaching your business to market itself – The Referral Engine​​​
• Making the time - Why you should create a NOT to do list​

• How to Build Strong Vendor Partnerships Using Win-Wires​ ​
• The TotallyMSP Roadshow – Our Experiment in improving MSP events​​
• What Makes a Good Vendor Partner for MSPs?​​

• Do Givers Gain?​
• 3 Ways to Succeed At Networking Before Attending The Event​​​
• Social Networking vs Traditional Business Networking​​
• Bringing your clients together through networking​​
  
• Book: The Go-Giver by Bob Burg & John David Mann​

• Who are CompTIA and how can they help your IT business? ​
• 3 Good Reasons to attend your local User Group Meeting​​​
• A list of User Groups for UK Managed Service Providers​​​
• The benefits of working with a business coach​