What is the Value of Diagnosing Problems?

To manage the process of finding symptoms and curing illnesses efficiently, you must develop other clear processes that define how you do so. An organization can be no better than its processes allow, and improving those processes will create positive, lasting change.

Not all processes hold the same value in business, however, so it is important to categorize your processes and focus your resources on the processes that offer the most value.

So what happens when a process has a problem? How do you determine the value of diagnosing problems, as well as curing them with processes?

How to Determine the Value of a Process

To determine the value of diagnosing and curing illnesses, you must review each of the major issues or problems in detail.

1. What is the root cause of the problem?

2. What are possible process solutions to the problem?

3. What are possible technology solutions to the problem?

4. What are the costs of not adopting the potential solutions?

a. Is additional employee time required to perform the process?

b. Is additional administration time required?

c. Are additional fees or expenses required?

5. What are the benefits of changing to the potential solution?

a. Is additional or more timely information available?

b. Are additional customer service enhancements available?

c. Would employees/management become less frustrated?

6. Do the cost savings and benefits create enough of a positive monetary difference to make the change valuable?

Answering these questions makes it easier to evaluate the list of process issues and problems, showing you the potential best value that your organization will receive from change.

We know it's difficult to choose the best places to use your limited resources; using this process to determine the value associated with change can help you make that decision.